Privacy & Data

Updated 28th March 2020

In Simple Terms
We’re a community volunteering group, so what we care most about is helping and looking after people. Therefore, we’ll always have your privacy at the top of our minds. We aren’t commercial and we would never share your information for commercial purposes.... We might send you the odd communication about fundraising and donations though!Our Contact Details
Data Protection Officer: Sohagi Suna
Web Address:
Phone Number: 0207 459 4428

The Type Of Personal Information We Collect
In order for you to obtain the help you need during the Covid-19 outbreak or be a volunteer to provide that assistance, you are asked to complete the online form and we collect and process the following personal information:

If you contact us by telephone, the above information is collected and processed.

How We Get Your Personal Information And Why We Collect It
All of the personal information we process is provided to us directly by you for the following reason:

Emergency Response Situations
We may share this information in emergency response situations where there is less time to obtain consent to disclose personal information to another statutory or voluntary organisation or community group.  The GDPR does allow sharing of personal data where it is appropriate to do so taking into account the risks involved in not sharing the data relevant to each individual case.

GDPR and Removing Your Consent
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal information is that we have your consent to do so as indicated when you requested support from Nunhead Knocks or requested to be a volunteer to support those in need during the Covid-19 crisis. You are able to remove your consent at any time. You can do this by contacting or by telephone on 0207 459 4428.

How We Store Your Personal Information
Your personal information is securely stored electronically on an encrypted cloud based database. We take security very seriously and have implemented various security controls in order to protect your personal information.
We keep all your personal information for the duration for the Covid-19 crisis. We will only retain individual personal information for the following further period should it become necessary:

We will then dispose of this information by securely deleting our cloud database and electronic communications containing any personal data.

Your Data Protection Rights
Under data protection law, you have rights including:

Please contact us at if you wish to make a request.

If You Need To Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
 Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: