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FAQ
Nunhead Knocks are pleased to be working with London Rainbow who collect donated phones/tablets and distribute through health and care services to people isolated by Covid-19 without access to their own devices.
We are a local community organisation, formed in response to hospitals having to stop in-person visits due to Covid-19. Many patients arrive at hospital without a phone or tablet to stay in touch with their families. In some cases, doctors and nurses have resorted to lending patients their own phones to call home during their last moments. We work directly with doctors, nurses, carers and community workers to deliver repurposed donated devices (from the public) to where the need is greatest across our London health and care services.
London Rainbow have connected hundreds of patients to their loved ones, often during their last moments, across six London hospitals. And they've recently provided devices to support a COVID-19 recovery trial.
As shown on our tracker, London Rainbow has delivered 70 phones and tablets (see map). Doctors, nurses and health workers lend them to patients in need at:
As the pressure is now easing on hospital wards, urgent requests for phones and tablets are coming from care homes and community services where isolation is still hindering services.
Devices are donated by members of the community. Volunteers assign them new IDs and SIM cards and deliver them ready to use. The costs incurred, most significantly monthly plans on mobile networks, are reclaimed by volunteers and transparently recorded here on Open Collective. Financial contributions from the community allow this to be completely free and admin-free for hospitals, care homes and community services that need our help.
We can arrange collection/drop off in South London and West London at present. It is important that you perform a factory reset on your device before donating. Tell us about your device using this form and drop it off at The Green, Nunhead or The Yard, Peckham on Monday to Friday between 1pm-3pm.
Any donated devices which can't be easily redeployed into hospitals will be recycled, and any unspent funds will be donated to relevant NHS charities at the hospitals we are supporting.
Yes, we are keen to work with any London hospital, care home or community service and have resources to support additional devices being deployed. Contact us and tell us
+ where you work,
+ your role,
+ what devices you think you need.
We will respond to coordinate on a plan to provide devices.
There are several different tasks that need doing, some remotely. Contact us and we will find a way to use your skills and time to help.
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If you need support and want to speak to someone in your local community, you can call us on 02074594428, leave a voicemail message with your name and phone number, and one of our volunteers will call you back.
